Shipping Policy
Where We Ship
We ship within the United States only. We do not ship internationally at this time.
Orders to Alaska, Hawaii, and U.S. territories may take longer to arrive. We are unable to deliver to APO/FPO/DPO addresses, and PO Box delivery may not be available for all orders.
Free Shipping on orders over $30
Shipping is free on all U.S. orders over $30.
Delivery Time
Orders are prepared and handed to the carrier within 1 business day. Orders placed after 12:00 PM ET, on weekends, or on U.S. holidays begin processing the next business day.
| Method | Estimated delivery |
|---|---|
| Standard (free) | 3–5 business days from the day you order |
Most orders arrive within 3 business days. Delivery estimates are not guaranteed and may be longer during major holidays, peak shopping periods, or severe weather.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment center. Please allow up to 24 hours for tracking to become active.
Your order ships from a U.S. fulfillment center and may be delivered by USPS, UPS, or Amazon Logistics. If your tracking number does not appear on a carrier's website, it is most likely an Amazon Logistics shipment — use the tracking link in your confirmation email instead.
Packaging
Orders ship in plain, unbranded protective packaging.
Order Changes & Cancellations
Because fulfillment begins immediately, we can only modify or cancel an order within 60 minutes of purchase. Email us at info@travelisimobrand.com right away and we will do everything we can. After that window the order is already being packed and cannot be stopped.
Please double-check your shipping address at checkout. We cannot redirect a package once it has shipped, and orders returned to us due to an incorrect or incomplete address may require a new order to be placed.
Lost, Delayed, or Damaged Shipments
We stand behind every order we ship:
- Marked delivered but not received: check with neighbors and your building's mail area, then contact us within 7 days of the delivery date and we will make it right.
- No tracking movement for 7+ business days: contact us and we will ship a replacement at no cost.
- Arrived damaged: send photos of the item and the outer box within 7 days of delivery and we will ship a free replacement immediately. There is no need to return the damaged item.
Questions
info@travelisimobrand.com — we reply within 1 business day.